Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| R | Z | O | T | Q | K | R | M | E | S | I | R | P | Q | U |
| N | N | C | C | Y | X | K | W | L | N | B | I | C | N | Q |
| O | O | I | A | V | F | T | P | B | M | H | L | O | V | W |
| I | I | N | T | F | O | D | G | N | S | M | I | L | E | T |
| T | T | A | N | F | E | U | Y | R | R | T | D | Q | E | T |
| U | S | P | O | N | H | R | E | J | O | U | J | L | I | F |
| L | E | T | C | A | O | N | U | M | L | X | O | G | H | Q |
| O | U | N | E | X | W | B | E | P | A | T | I | E | N | T |
| S | Q | O | Y | O | K | L | F | M | O | O | F | R | V | A |
| H | K | D | E | C | O | O | I | N | P | R | T | M | L | B |
| N | S | K | W | R | I | B | A | S | R | A | Q | Y | U | A |
| R | A | R | T | N | W | T | P | D | T | C | T | C | A | G |
| T | Y | N | D | K | W | N | A | F | A | E | I | H | E | J |
| D | O | N | T | A | S | S | U | M | E | V | N | B | Y | K |
| C | Y | K | F | C | T | G | Q | Z | U | W | O | N | E | V |
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