Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | E | M | K | T | C | I | N | A | P | T | N | O | D | C |
| Y | N | T | K | C | C | I | S | K | A | I | I | U | O | F |
| A | V | E | A | D | U | A | P | X | C | B | D | N | N | W |
| P | W | Q | I | K | L | N | T | T | B | M | T | W | T | U |
| G | R | G | N | T | E | L | Q | N | G | R | J | M | A | W |
| Q | M | F | F | Y | A | O | P | X | O | Z | U | G | S | N |
| E | M | W | C | O | L | P | W | L | A | C | L | Q | S | B |
| N | J | G | U | R | J | F | E | N | I | M | E | B | U | U |
| X | O | S | Q | A | K | M | M | B | E | S | R | Y | M | K |
| R | W | I | K | M | O | V | P | Z | F | R | T | B | E | U |
| C | U | V | T | T | U | N | A | E | S | D | S | E | C | M |
| I | I | D | I | U | Y | L | T | A | L | U | V | H | N | H |
| S | Q | O | H | J | L | U | H | U | Q | I | A | R | I | T |
| S | N | Y | F | O | K | O | Y | V | C | K | M | E | M | P |
| N | K | L | N | O | I | T | S | E | U | Q | K | S | A | I |
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