Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | T | V | R | N | T |
| N | O | E | Q | S | Z | G | Y | L | C | C | Y | L | N | S |
| P | N | N | S | L | Q | O | H | A | W | S | A | E | B | Y |
| P | T | X | T | P | P | L | T | P | X | F | I | N | J | B |
| O | A | S | I | R | Q | N | A | T | C | T | R | N | G | N |
| O | S | G | L | H | O | H | P | Z | A | D | C | J | P | E |
| W | S | P | S | C | O | L | M | P | L | Z | U | M | I | T |
| Z | U | M | E | A | L | P | E | V | I | Z | I | D | V | S |
| D | M | Y | I | W | L | B | V | M | R | C | W | W | P | I |
| W | E | L | O | L | U | Q | N | E | O | K | Z | M | O | L |
| Z | V | R | V | J | E | V | R | X | R | T | R | W | S | K |
| T | A | K | E | O | W | N | E | R | S | H | I | P | S | I |
| C | B | E | Q | S | O | L | U | T | I | O | N | O | S | N |
| B | D | H | M | Y | A | E | Y | A | F | C | D | V | N | Z |
| U | J | B | A | S | K | Q | U | E | S | T | I | O | N | N |
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