Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | W | R | J | D | R | V | Z | A | X | A | V | S | F | T |
| P | N | W | F | P | X | N | P | E | V | G | G | I | N | W |
| F | I | O | H | N | P | G | O | C | Z | T | E | E | J | M |
| B | T | H | I | F | O | O | S | I | K | B | I | N | N | T |
| R | Y | B | S | T | F | Q | Q | V | T | T | W | E | N | W |
| F | Q | H | Y | R | O | S | U | A | A | U | T | U | E | E |
| I | E | H | T | U | E | M | A | P | Y | S | L | H | M | G |
| K | Q | I | K | A | G | N | E | F | I | E | B | O | U | M |
| A | L | D | D | Y | P | B | W | L | E | L | I | M | S | I |
| P | B | I | J | B | B | M | R | O | O | E | A | W | S | M |
| T | C | A | T | N | O | C | E | Y | E | R | A | Y | A | F |
| F | X | V | T | Y | F | I | L | R | E | K | T | K | T | W |
| V | N | O | I | T | S | E | U | Q | K | S | A | N | N | R |
| A | O | E | O | B | N | U | Z | E | Z | Q | L | T | O | T |
| C | X | S | E | Y | C | I | N | A | P | T | N | O | D | C |
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