Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| D | X | C | T | W | P | P | T | C | L | B | I | I | J | B |
| O | Y | N | V | A | R | G | N | S | A | Z | C | X | N | N |
| N | K | H | G | G | Z | T | E | S | A | B | V | O | U | J |
| T | P | D | T | M | N | D | I | Z | P | A | I | Q | P | U |
| P | X | S | O | A | R | D | T | J | V | T | X | W | N | N |
| A | E | S | B | I | P | R | A | R | O | K | T | G | O | O |
| N | M | B | D | G | I | M | P | M | U | K | C | Q | I | I |
| I | U | R | D | L | V | P | E | D | I | M | A | Z | T | T |
| C | S | Z | H | H | G | L | B | T | G | P | T | X | S | U |
| J | S | D | G | D | O | I | O | Y | C | G | N | Z | E | L |
| G | A | P | B | R | E | S | B | G | R | N | O | S | U | O |
| H | T | S | T | O | L | T | H | Z | W | B | C | A | Q | S |
| E | N | N | M | A | I | E | A | I | N | Z | E | G | K | U |
| D | O | B | Q | N | M | N | D | I | X | T | Y | Y | S | L |
| C | D | P | I | H | S | R | E | N | W | O | E | K | A | T |
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