Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | Q | K | G | N | D | N | H | N | S | W | D | T | V | C |
| L | N | L | N | V | E | M | U | S | S | A | T | N | O | D |
| J | B | E | L | E | Q | Q | U | S | K | D | M | N | S | O |
| P | K | F | I | U | T | W | N | X | B | Y | T | Y | B | N |
| C | N | L | J | T | Z | S | X | Z | Q | R | H | C | O | T |
| T | R | O | O | R | A | K | I | Q | O | T | R | A | F | P |
| J | C | R | I | T | O | P | F | L | A | N | C | D | Q | A |
| E | E | A | W | T | A | H | E | P | G | O | F | W | O | N |
| A | D | Z | T | X | S | M | M | B | F | I | D | C | X | I |
| Q | D | S | B | N | O | E | E | V | C | T | M | W | N | C |
| C | S | K | Q | T | O | B | U | V | R | U | Y | Q | K | C |
| R | F | B | I | O | H | C | D | Q | I | L | X | E | A | W |
| N | R | O | Q | W | K | U | E | Y | K | O | H | K | X | H |
| Y | N | A | I | W | N | C | S | Y | A | S | M | I | L | E |
| P | I | H | S | R | E | N | W | O | E | K | A | T | S | S |
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