Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | W | G | P | A | D | K | S | C | H | W | A | T | T |
| V | O | H | W | I | S | N | U | Q | M | C | N | C | N | N |
| C | N | N | X | H | M | E | O | H | L | N | A | E | O | M |
| D | T | B | T | S | L | T | E | G | T | T | I | I | A | B |
| O | A | S | A | R | C | S | V | R | N | T | T | W | A | Y |
| N | S | J | S | E | O | I | X | O | A | S | Y | S | W | S |
| T | S | P | V | N | X | L | C | P | E | M | U | N | O | N |
| P | U | Y | F | W | G | E | E | U | W | T | C | L | I | E |
| A | M | U | C | O | Y | B | Q | M | G | T | U | E | X | M |
| N | E | Y | M | E | V | K | R | T | O | T | F | E | T | P |
| I | A | I | T | K | S | B | N | O | I | T | C | X | P | A |
| C | K | P | C | A | M | H | B | O | V | M | I | Q | Y | T |
| N | J | G | G | T | I | B | N | K | X | T | X | O | I | H |
| B | N | O | Z | G | L | K | M | O | I | T | P | Q | N | Y |
| G | O | L | E | C | E | Q | F | Z | S | F | Q | R | A | G |
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