Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | S | T | U | T | X | M | W | Q | T | I | L | Z | I | C |
| F | N | R | G | D | E | M | U | S | S | A | T | N | O | D |
| D | I | E | V | N | N | G | O | M | E | Q | E | N | O | L |
| Y | F | A | I | U | X | L | Z | N | E | U | T | N | N | K |
| W | Z | E | S | T | U | N | F | B | E | R | T | B | N | Y |
| Y | X | Q | A | T | A | Z | C | R | O | P | V | O | B | T |
| I | L | K | I | J | D | P | C | L | A | N | I | D | C | S |
| U | P | O | K | N | F | Q | E | N | I | T | C | A | Y | G |
| O | N | P | A | Y | C | M | I | B | S | S | T | D | U | G |
| E | X | E | B | F | O | C | R | E | R | N | T | M | K | G |
| H | L | F | H | T | M | C | U | M | O | G | U | E | W | R |
| I | E | I | I | G | H | Q | Y | C | I | W | O | T | N | Q |
| Q | W | O | M | T | K | V | E | M | P | A | T | H | Y | F |
| K | N | W | D | S | E | Y | B | D | F | R | O | L | K | O |
| X | K | T | A | K | E | O | W | N | E | R | S | H | I | P |
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