Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | C | C | I | N | A | P | T | N | O | D | W | M | E | A |
| D | O | N | T | A | S | S | U | M | E | F | C | B | L | D |
| C | L | N | R | A | N | W | C | D | N | C | V | W | I | T |
| R | O | W | T | W | B | L | Z | L | W | A | U | V | M | A |
| U | H | K | E | R | D | N | O | I | T | U | L | O | S | K |
| T | G | M | Q | R | O | N | B | Q | A | M | U | K | F | E |
| J | N | E | T | S | I | L | E | Y | L | S | Q | G | Y | O |
| T | N | E | I | T | A | P | E | B | T | U | I | E | R | W |
| G | I | B | D | V | B | M | T | M | E | F | C | Z | J | N |
| Q | O | V | O | C | P | N | L | S | O | O | I | X | N | E |
| Q | Q | I | F | A | P | Y | T | F | N | T | U | W | N | R |
| E | V | K | T | N | O | I | F | T | K | I | I | X | G | S |
| C | X | H | U | S | O | U | A | G | P | M | E | O | N | H |
| W | Y | S | N | N | H | C | X | C | A | T | Q | R | N | I |
| E | U | R | T | R | T | R | Z | P | A | Y | T | H | C | P |
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