Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| E | Y | E | C | O | N | T | A | C | T | A | R | B | X | X |
| U | N | P | T | S | E | V | R | E | X | B | V | M | K | A |
| J | F | O | I | X | D | Y | Z | E | C | K | C | Q | N | Q |
| V | E | O | I | H | E | M | U | S | S | A | T | N | O | D |
| T | E | Z | Q | T | S | O | L | U | T | I | O | N | I | O |
| S | N | R | X | E | O | R | W | G | C | E | O | I | T | N |
| Z | W | K | F | U | H | M | E | B | X | K | X | E | S | T |
| L | Y | H | T | A | P | M | E | N | E | M | L | F | E | P |
| C | U | R | C | R | N | P | S | L | W | L | Y | P | U | A |
| L | H | F | K | P | A | L | I | R | O | O | I | U | Q | N |
| W | J | J | X | T | F | S | X | Q | P | R | E | M | K | I |
| E | D | F | I | B | T | T | V | U | R | M | T | K | S | C |
| B | N | E | Q | E | I | A | U | F | D | B | M | N | A | G |
| Y | N | L | N | E | D | T | P | N | O | D | P | Z | O | T |
| T | Z | E | Z | K | H | G | G | Q | W | N | R | T | Q | C |
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