Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | G | G | P | I | W | O | F | U | X | G | L | T | T |
| S | O | I | I | I | M | N | D | F | O | M | U | C | N | N |
| A | N | N | Y | H | G | E | N | Z | Q | L | A | E | O | L |
| C | T | J | T | S | Y | T | P | H | D | T | I | I | S | I |
| I | A | C | E | R | U | S | B | R | N | T | T | C | G | L |
| N | S | T | M | E | O | I | J | O | A | S | T | G | H | O |
| A | S | B | P | N | W | L | C | P | E | N | C | B | O | I |
| P | U | F | A | W | M | E | E | U | Y | W | X | O | F | I |
| T | M | L | T | O | Y | B | Q | M | F | N | N | Y | C | E |
| N | E | I | H | E | F | K | P | O | O | P | Q | X | L | A |
| O | S | V | Y | K | S | M | I | L | E | T | K | E | Z | D |
| D | L | Y | N | A | E | T | O | Q | K | R | I | K | C | M |
| C | Q | D | H | T | Z | M | T | Z | Q | O | J | O | Z | M |
| O | I | B | U | Z | D | R | K | Y | Z | E | G | F | N | P |
| I | E | N | O | I | T | U | L | O | S | M | E | I | O | N |
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