Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | M | V | L | T | B | X | T | Z | E | A | D | C | W | Y |
| C | T | A | L | C | E | E | N | Y | C | I | W | H | N | E |
| X | S | J | L | A | M | D | E | F | Z | P | R | O | A | V |
| I | T | T | L | T | U | N | I | Z | C | W | I | R | I | G |
| R | N | H | I | N | S | E | T | M | W | T | X | C | A | A |
| C | D | L | B | O | S | T | A | V | O | D | O | S | M | E |
| I | M | R | X | C | A | S | P | M | G | T | K | Q | L | Y |
| N | J | J | Y | E | T | I | E | H | K | Q | X | I | D | U |
| A | J | Q | X | Y | N | L | B | N | U | W | M | R | L | P |
| P | T | A | K | E | O | W | N | E | R | S | H | I | P | M |
| T | N | F | T | R | D | O | S | O | L | U | T | I | O | N |
| N | A | V | T | Q | G | T | G | S | V | S | O | D | X | M |
| O | G | N | X | Z | I | L | U | Y | R | T | V | N | G | J |
| D | O | V | X | O | X | O | W | X | L | T | I | V | T | Y |
| C | K | U | N | G | T | H | Y | H | T | A | P | M | E | K |
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