Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| G | E | N | N | B | E | U | T | P | F | H | T | O | S | C |
| L | Y | P | N | O | E | M | U | S | S | A | T | N | O | D |
| N | H | H | S | E | I | N | E | X | B | K | C | N | E | O |
| Z | X | O | T | O | T | T | P | U | E | J | T | A | N | N |
| B | T | K | D | A | T | S | U | G | E | R | T | Y | O | T |
| C | D | R | Q | K | P | U | I | L | O | R | C | E | I | P |
| A | A | G | A | R | H | M | Y | L | O | K | A | V | T | A |
| T | N | E | I | T | A | P | E | B | S | S | T | W | S | N |
| W | O | I | I | T | U | M | A | P | Q | M | N | T | E | I |
| E | E | U | F | W | O | O | K | P | Z | V | O | R | U | C |
| V | R | L | W | T | B | F | X | I | Z | H | C | P | Q | C |
| C | B | C | I | K | L | X | P | Q | H | M | E | W | K | P |
| J | J | O | Z | M | B | Q | C | B | Q | V | Y | Z | S | B |
| L | N | P | I | H | S | R | E | N | W | O | E | K | A | T |
| V | K | T | I | E | Z | G | F | E | H | J | N | S | T | B |
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