Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | B | R | L | F | X | B | C | W | Y | M | E | P | B | G |
| D | O | N | T | A | S | S | U | M | E | Z | C | H | A | Z |
| O | Z | N | K | W | J | D | K | Y | A | S | D | P | N | W |
| N | Y | H | T | A | P | M | E | P | L | X | I | Y | Q | N |
| T | D | C | L | R | Z | C | R | H | D | H | L | J | O | F |
| P | U | N | Z | I | O | Q | K | T | S | M | I | L | E | K |
| A | K | I | O | N | O | L | T | R | M | J | I | R | J | L |
| N | F | I | T | I | I | B | E | P | A | T | I | E | N | T |
| I | I | A | B | S | T | N | R | M | C | R | H | D | R | P |
| C | C | T | T | O | W | U | X | S | O | J | P | W | B | K |
| T | V | E | U | O | Y | E | L | A | Y | T | Z | E | H | Q |
| A | N | B | E | Q | F | C | D | O | K | W | I | G | B | A |
| K | U | K | C | U | N | J | O | D | S | H | V | O | A | Y |
| K | A | S | K | Q | U | E | S | T | I | O | N | M | N | L |
| T | V | B | B | J | M | U | N | H | Z | E | A | R | I | Z |
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