Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Z | S | O | X | L | P | U | T | T | E | S | X | N | H | Y |
| B | N | O | R | P | E | N | N | P | D | O | C | X | T | Y |
| Q | P | O | Z | L | C | V | E | C | K | L | U | S | V | L |
| B | I | U | I | S | J | W | I | N | O | U | K | S | A | N |
| D | H | M | V | T | X | H | T | E | G | T | K | L | Y | E |
| Q | S | W | Y | D | O | W | A | T | K | I | W | A | E | Q |
| Q | R | R | H | Y | W | M | P | S | S | O | R | U | M | R |
| H | E | T | T | B | Z | D | E | I | Q | N | I | B | U | W |
| Z | N | Q | A | L | H | B | B | L | D | T | Z | M | S | Y |
| H | W | S | P | F | L | V | X | S | O | Q | H | R | S | J |
| C | O | S | M | O | N | R | T | Y | Q | R | L | V | A | X |
| A | E | Y | E | C | O | N | T | A | C | T | T | Q | T | D |
| Y | K | T | Y | X | B | A | M | J | S | F | G | N | N | A |
| D | A | S | K | Q | U | E | S | T | I | O | N | O | O | I |
| A | T | J | E | F | C | I | N | A | P | T | N | O | D | C |
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