Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Y | R | A | S | K | Q | U | E | S | T | I | O | N | Z | T |
| A | N | G | E | O | R | D | F | O | K | D | O | T | N | A |
| T | F | O | H | F | L | F | T | S | K | P | J | E | T | D |
| A | D | V | I | H | J | U | X | C | W | V | I | A | N | C |
| R | U | P | Q | T | E | B | T | K | U | T | K | E | D | T |
| E | N | F | U | Y | O | Z | O | I | A | E | T | T | C | C |
| M | T | Q | Z | Q | S | M | R | P | O | S | M | A | W | I |
| E | Y | H | T | A | P | M | E | W | I | N | T | M | O | N |
| I | L | A | Z | P | J | B | N | L | G | N | J | Z | S | A |
| G | G | I | O | D | C | E | X | K | O | Q | Q | K | V | P |
| H | C | O | M | C | R | D | P | C | V | R | B | H | G | T |
| E | G | F | I | S | R | Y | E | I | Q | O | T | R | R | N |
| Q | C | Z | H | A | Y | Y | P | B | J | R | M | N | X | O |
| M | C | I | D | Q | E | M | U | S | S | A | T | N | O | D |
| V | P | Z | U | U | M | J | U | T | T | V | Y | U | Z | C |
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