Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| F | N | Y | V | H | O | N | T | Y | E | Y | G | W | E | O |
| I | S | C | A | W | A | O | N | A | I | L | Z | M | N | X |
| I | Y | L | U | V | Q | I | E | B | K | Z | I | O | F | T |
| C | N | G | K | X | E | T | I | D | J | H | I | M | Q | A |
| Z | U | E | F | T | V | U | T | T | T | T | H | O | S | K |
| S | E | F | T | R | N | L | A | Y | O | E | D | K | X | E |
| P | M | O | J | S | J | O | P | M | N | O | Q | V | Y | O |
| C | U | Y | A | N | I | S | E | Y | N | U | B | E | L | W |
| X | S | P | L | X | W | L | B | T | E | Y | C | M | Y | N |
| Y | S | Q | A | M | O | J | P | S | T | O | A | P | U | E |
| B | A | C | W | R | H | A | T | D | N | T | M | A | W | R |
| P | T | Q | T | U | N | I | U | T | V | L | F | T | G | S |
| Q | N | N | K | I | O | P | A | Y | D | C | C | H | O | H |
| Y | O | U | C | N | F | C | H | Q | J | M | V | Y | J | I |
| C | D | L | V | R | T | R | R | H | A | J | K | V | X | P |
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