Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| J | G | Y | E | V | L | G | P | T | Y | B | J | D | E | T |
| I | D | C | W | H | O | I | H | X | M | X | I | A | N | A |
| U | Z | A | P | G | A | N | O | I | T | U | L | O | S | K |
| S | N | U | P | C | M | O | S | K | G | X | I | K | E | E |
| P | L | E | U | O | I | G | Q | R | L | T | Q | E | Y | O |
| E | M | L | T | V | C | O | A | C | O | U | J | E | N | W |
| M | D | J | Q | S | Z | B | I | M | E | H | C | M | G | N |
| D | D | F | G | P | I | N | E | S | H | O | X | P | K | E |
| W | R | X | G | P | A | L | T | P | N | P | U | A | W | R |
| R | Z | P | F | P | O | I | F | T | A | E | Z | T | W | S |
| A | Y | V | T | R | O | W | A | T | L | T | Q | H | K | H |
| G | C | N | T | N | L | C | Z | I | J | V | I | Y | G | I |
| K | O | N | R | J | T | L | M | U | O | W | B | E | S | P |
| D | O | N | T | A | S | S | U | M | E | X | L | S | N | E |
| C | I | E | Y | L | J | F | Q | M | Z | V | Y | U | J | T |
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