Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | E | A | S | K | Q | U | E | S | T | I | O | N | V | O |
| P | N | R | S | O | L | U | T | I | O | N | B | L | N | O |
| T | I | E | B | M | L | B | A | W | D | W | X | O | B | L |
| R | P | H | I | W | I | V | D | U | K | J | I | Y | A | H |
| T | F | D | S | T | G | L | P | G | U | T | Q | R | S | C |
| V | C | N | L | R | A | F | E | C | O | N | V | F | F | I |
| J | U | A | K | R | E | P | I | M | L | C | B | R | I | L |
| Q | F | O | T | N | U | N | E | M | P | A | T | H | Y | C |
| P | S | Q | H | N | A | L | W | B | K | K | U | L | J | J |
| F | R | M | R | P | O | J | I | O | J | W | M | T | Z | Y |
| K | B | P | T | R | L | C | G | S | E | R | S | G | X | O |
| R | G | N | T | N | G | V | E | D | T | K | M | S | O | T |
| M | O | N | X | Q | Z | O | X | Y | D | E | A | E | H | B |
| D | O | N | T | A | S | S | U | M | E | Q | N | T | X | P |
| C | J | H | K | A | U | Z | R | O | L | P | D | S | R | S |
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