Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| A | N | X | D | N | O | I | T | S | E | U | Q | K | S | A |
| F | O | S | G | B | G | Q | A | E | C | B | E | D | N | E |
| H | J | S | P | O | A | C | K | E | W | S | G | O | K | Y |
| N | R | H | S | K | N | Q | E | J | R | R | I | X | W | E |
| J | E | X | F | U | O | C | O | R | N | T | V | D | Q | C |
| C | T | T | I | J | I | N | W | N | O | Y | U | U | J | O |
| I | J | W | S | O | T | S | N | M | D | E | J | H | S | N |
| N | T | X | L | I | U | B | E | P | A | T | I | E | N | T |
| A | B | P | S | M | L | L | R | M | D | K | K | R | N | A |
| P | I | H | U | Q | O | X | S | Y | P | E | D | Y | B | C |
| T | P | P | H | R | S | E | H | M | Z | A | S | B | X | T |
| N | S | T | T | D | K | J | I | J | I | D | T | J | N | F |
| O | B | N | N | B | F | U | P | Q | I | L | N | H | C | W |
| D | O | N | T | A | S | S | U | M | E | B | E | G | Y | B |
| C | X | I | U | K | L | Q | S | K | Q | I | L | X | V | Q |
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