Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | T | T | N | Y | J |
| K | O | A | X | T | V | T | V | J | C | Y | A | O | C | N |
| M | N | N | A | H | Y | U | S | A | M | T | K | I | U | E |
| S | T | W | T | W | P | A | T | G | J | B | E | T | M | P |
| Q | A | Y | T | R | E | N | Y | G | Z | X | O | S | B | G |
| M | S | Q | Y | J | O | S | E | U | V | M | W | E | H | K |
| O | S | N | L | C | S | L | B | L | A | I | N | U | T | G |
| G | U | V | E | N | I | D | E | W | I | H | E | Q | L | T |
| H | M | Y | G | S | O | M | P | M | V | M | R | K | F | F |
| L | E | U | T | U | P | I | A | T | O | T | S | S | L | C |
| I | X | E | J | A | G | Z | T | Q | Z | T | H | A | K | O |
| M | N | G | T | T | O | N | I | U | X | I | I | O | C | T |
| N | G | H | G | S | H | J | E | R | L | B | P | O | S | K |
| P | Y | S | F | Q | S | Z | N | W | L | O | I | Z | N | T |
| I | U | E | G | H | X | E | T | B | P | G | S | L | X | C |
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