Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| O | G | R | N | V | Z | C | S | I | K | L | D | G | F | W |
| P | I | H | S | R | E | N | W | O | E | K | A | T | N | X |
| I | Z | Y | M | J | Y | H | T | Y | E | S | D | O | O | I |
| L | M | Z | I | J | O | Q | E | I | K | L | I | B | Z | P |
| W | S | G | L | B | C | C | O | Q | M | T | T | B | U | I |
| C | Y | O | E | J | O | T | U | K | O | B | C | S | D | K |
| I | F | Y | L | N | V | E | M | M | J | N | R | U | M | S |
| N | C | T | T | U | S | B | E | P | A | T | I | E | N | T |
| A | R | A | O | T | T | L | J | M | Z | Z | Y | I | W | M |
| P | C | C | I | P | O | I | I | X | P | M | O | E | G | T |
| T | J | O | B | R | C | Q | O | S | H | A | C | R | O | G |
| N | N | F | T | Z | O | O | N | N | T | V | T | M | X | C |
| O | P | N | P | H | O | Z | J | Z | A | E | R | H | F | N |
| D | O | N | T | A | S | S | U | M | E | Y | N | W | Y | T |
| C | N | C | D | T | U | B | P | Z | A | M | K | Y | T | E |
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