Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | U | F | D | W | A | Q | X | E | L | S | D | B | N | B |
| S | N | O | I | T | S | E | U | Q | K | S | A | D | Z | Z |
| J | L | O | W | K | M | J | A | M | T | O | R | I | O | Z |
| T | E | E | I | P | Y | V | T | U | N | L | W | P | X | I |
| Y | S | L | A | T | G | D | L | C | S | U | N | A | G | J |
| I | A | T | I | I | O | C | I | M | K | T | N | I | W | F |
| O | H | K | E | M | N | M | I | B | C | I | S | P | B | C |
| Y | V | P | I | H | S | R | E | N | W | O | E | K | A | T |
| Y | O | K | L | S | N | P | U | L | A | N | J | K | H | M |
| H | U | N | K | Z | A | I | I | Q | O | P | G | K | L | N |
| C | H | L | U | T | T | S | G | P | G | R | T | D | I | Z |
| V | U | Z | I | G | T | X | R | K | P | M | T | N | X | K |
| X | C | E | J | E | V | E | K | H | A | X | U | N | O | G |
| B | N | J | N | W | E | M | U | S | S | A | T | N | O | D |
| T | F | K | T | C | A | T | N | O | C | E | Y | E | W | C |
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