Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | I | A | Q | D | K |
| K | O | T | A | K | E | O | W | N | E | R | S | H | I | P |
| M | N | N | A | S | E | Y | S | O | L | U | T | I | O | N |
| S | T | Z | T | C | K | A | E | T | A | X | Q | I | I | T |
| K | A | A | Q | R | E | Q | E | C | M | S | Y | F | J | V |
| F | S | H | X | S | O | A | U | B | O | P | K | Y | Q | Z |
| R | S | C | D | S | R | L | B | E | J | N | Z | P | Q | J |
| D | U | M | Z | W | I | I | E | X | S | G | T | C | E | B |
| O | M | N | I | S | Y | M | P | M | N | T | A | A | G | W |
| O | E | P | T | L | P | M | A | Q | O | G | I | U | C | P |
| L | F | E | Q | A | E | J | T | B | T | T | P | O | O | T |
| F | N | R | T | I | X | B | I | F | U | Z | I | P | N | Y |
| F | W | H | J | V | W | D | E | L | X | I | R | O | C | S |
| Q | Y | V | E | P | V | J | N | L | N | Y | V | D | N | J |
| Z | X | Q | T | I | V | O | T | G | X | R | Y | B | Y | G |
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