Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| O | O | T | A | K | E | O | W | N | E | R | S | H | I | P |
| E | N | B | M | S | X | Y | R | L | Q | D | R | M | D | P |
| T | W | O | M | G | K | U | E | M | P | A | T | H | Y | Z |
| D | H | I | I | W | U | Q | H | C | M | L | I | Y | X | J |
| X | L | Y | P | T | D | H | U | T | O | S | A | T | O | F |
| E | I | G | W | M | O | C | P | E | B | N | W | K | S | O |
| X | N | X | P | V | I | M | I | B | S | N | T | G | N | H |
| Q | S | O | E | R | L | I | E | N | O | T | K | A | W | C |
| S | N | A | I | L | K | P | W | L | A | S | I | O | C | S |
| O | T | A | P | T | A | M | I | N | O | P | F | O | X | T |
| H | T | B | H | T | U | S | O | Q | I | R | T | V | N | Q |
| V | E | M | I | R | T | L | Q | Q | C | O | T | N | F | P |
| E | F | E | E | E | E | Z | O | N | T | V | C | N | O | D |
| B | N | A | N | U | E | M | U | S | S | A | T | N | O | D |
| T | G | A | J | W | K | E | Y | K | E | F | K | X | T | C |
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