Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| M | K | X | V | U | C | F | Y | J | M | W | Y | G | L | T |
| L | B | C | P | D | A | L | W | P | I | K | Z | C | N | A |
| U | D | Q | H | Q | Z | N | O | I | T | U | L | O | S | K |
| B | Z | L | O | U | S | Z | J | H | H | J | I | K | I | E |
| W | Q | M | T | Y | R | U | Q | X | U | T | Q | W | Y | O |
| C | Z | Q | I | D | D | O | A | L | O | U | G | E | M | W |
| I | Q | C | Y | X | J | B | P | M | E | Q | C | K | P | N |
| N | Y | H | T | A | P | M | E | S | Y | O | R | F | E | E |
| A | J | L | V | E | B | L | T | P | N | H | W | N | E | R |
| P | D | A | E | M | O | I | I | T | A | E | L | I | M | S |
| T | J | Y | Z | R | O | R | A | S | B | T | Y | D | H | H |
| N | C | B | T | N | D | C | G | J | T | W | I | X | E | I |
| O | P | N | N | H | T | C | L | D | U | E | B | E | P | P |
| D | O | N | T | A | S | S | U | M | E | T | N | A | N | Q |
| C | M | F | D | N | S | M | B | L | S | N | W | E | I | T |
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