Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | I | H | S | R | E | N | W | O | E | K | A | T | D | D |
| H | N | K | I | I | U | U | M | Y | U | M | S | A | O | O |
| Q | C | O | M | E | X | Q | E | H | I | L | K | A | F | N |
| U | E | D | I | O | L | C | C | N | K | E | Q | A | N | T |
| B | O | Q | Q | T | O | I | D | E | Q | B | U | D | R | P |
| P | Y | R | K | N | O | E | M | T | O | F | E | W | E | A |
| D | Y | J | T | Q | M | M | B | S | E | W | S | L | M | N |
| N | X | A | B | Q | W | Z | E | I | S | O | T | G | U | I |
| O | C | O | V | J | H | M | P | L | L | L | I | X | S | C |
| T | R | V | G | A | P | Y | A | U | O | W | O | P | S | D |
| Z | Z | O | N | A | N | E | T | Q | Q | R | N | K | A | V |
| B | O | V | T | K | N | I | I | P | K | N | T | S | T | Z |
| M | F | H | S | J | O | Z | E | B | F | B | I | N | N | V |
| B | Y | N | M | N | B | R | N | X | A | Q | R | O | O | R |
| Z | G | K | Y | B | C | T | T | R | E | G | Q | C | D | C |
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