Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| M | J | M | O | G | D | G | C | T | B | H | I | Q | U | P |
| C | Y | J | E | U | E | O | W | P | G | Z | Q | N | N | H |
| K | Z | A | Q | T | U | Q | N | Y | L | J | V | O | O | K |
| Y | S | Y | Y | A | C | Z | T | T | L | L | I | G | P | N |
| B | W | H | I | K | S | D | N | C | P | T | K | O | N | Q |
| C | E | T | D | E | M | K | B | O | O | A | K | B | O | D |
| P | M | A | X | O | Y | B | Q | M | I | E | N | Z | E | L |
| E | U | P | U | W | T | E | E | U | R | T | G | I | D | E |
| T | S | M | H | N | H | L | C | P | E | O | U | E | C | L |
| N | S | E | A | E | O | I | K | O | A | S | X | L | I | I |
| K | A | S | Q | R | C | S | I | Q | N | T | T | T | O | M |
| M | T | I | T | S | F | T | W | N | I | T | I | I | P | S |
| H | N | N | N | H | L | E | V | E | V | I | A | E | O | L |
| S | O | V | K | I | Z | N | R | U | A | P | N | C | N | N |
| C | D | V | Z | P | Q | S | C | Q | N | H | M | Q | T | T |
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