Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | F | S | M | I | L | E | Y | C | P | G | C | G | W | C |
| A | N | I | G | I | Q | M | K | A | H | E | P | E | O | P |
| E | Y | E | C | O | N | T | A | C | T | D | Y | N | I | D |
| W | F | T | I | Q | F | H | M | O | D | I | T | H | B | N |
| E | A | J | K | T | O | B | G | G | X | R | S | E | W | I |
| E | T | P | G | K | A | P | N | J | O | R | O | M | U | K |
| G | Z | A | C | Y | V | P | V | L | E | C | L | U | E | J |
| H | Y | H | T | A | P | M | E | N | Q | I | U | S | L | O |
| K | K | N | F | P | V | M | W | B | S | I | T | S | U | U |
| J | P | V | P | B | O | O | M | T | R | Q | I | A | V | M |
| A | V | S | N | T | E | N | E | R | E | O | O | T | R | N |
| J | J | N | I | K | T | N | M | B | H | Q | N | N | A | K |
| S | O | O | A | S | K | Q | U | E | S | T | I | O | N | J |
| P | N | T | G | C | I | N | A | P | T | N | O | D | D | Q |
| X | Y | O | D | Y | V | X | B | D | X | Y | P | O | O | J |
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