Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Y | H | O | T | L | X | L | X | M | J | X | R | W | Z | Z |
| D | J | T | Z | Z | V | C | L | U | I | B | M | V | N | V |
| I | Q | Z | A | S | K | Q | U | E | S | T | I | O | N | O |
| R | Z | T | R | K | X | S | O | L | U | T | I | O | N | L |
| T | Y | H | H | Q | E | X | P | M | U | T | W | Y | C | L |
| C | C | D | G | B | R | O | A | D | O | P | J | C | G | E |
| I | L | A | G | C | X | B | W | M | K | A | E | Z | W | K |
| N | Y | H | T | A | P | M | E | N | I | C | L | G | N | H |
| A | W | U | V | N | F | L | I | P | E | Z | I | E | F | R |
| P | E | S | L | P | O | N | I | K | A | R | M | J | C | F |
| T | M | R | N | R | T | C | O | S | G | T | S | A | A | V |
| N | Q | Y | T | V | M | S | E | V | T | C | I | H | U | X |
| O | K | N | N | F | F | D | B | Y | L | E | S | E | I | J |
| D | O | N | T | A | S | S | U | M | E | L | N | R | N | P |
| C | G | X | E | R | Z | S | I | I | Y | U | X | X | Y | T |
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