Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| V | C | L | Z | J | Z | R | L | J | G | Z | H | O | U | U |
| D | O | E | O | R | S | Q | Z | G | G | U | B | N | N | M |
| F | P | R | N | O | C | P | T | D | M | J | J | O | G | A |
| V | N | I | I | S | X | R | W | A | H | O | I | H | D | S |
| G | H | E | H | E | Y | E | C | O | N | T | A | C | T | O |
| U | E | K | T | S | M | I | L | E | O | O | I | K | T | L |
| X | M | Q | Z | S | R | B | L | M | Y | M | D | W | U | U |
| O | U | W | O | N | I | E | E | M | P | A | T | H | Y | T |
| C | S | U | Y | R | A | L | N | P | B | O | Z | I | K | I |
| I | S | Z | O | J | O | F | M | W | A | M | Q | J | J | O |
| I | A | J | I | R | E | B | Z | Q | O | T | U | D | W | N |
| O | T | T | T | D | H | R | J | Z | N | E | I | Y | F | N |
| Q | N | N | L | L | J | M | V | N | B | C | K | E | K | U |
| T | O | N | O | I | T | S | E | U | Q | K | S | A | N | A |
| C | D | O | N | T | P | A | N | I | C | L | Z | Z | T | T |
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