Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| A | Q | M | L | F | G | U | K | F | L | P | H | W | S | C |
| F | T | O | S | Y | E | M | U | S | S | A | T | N | O | D |
| D | O | N | T | P | A | N | I | C | M | J | C | N | H | T |
| Q | H | S | P | E | L | I | M | S | Q | M | T | I | I | A |
| C | G | B | K | I | N | Y | O | G | K | R | X | V | S | K |
| L | U | N | B | S | H | L | B | V | O | I | Z | K | X | E |
| F | H | J | H | V | U | P | N | L | C | X | Q | E | Y | O |
| T | N | E | I | T | A | P | E | B | I | U | A | E | A | W |
| R | S | U | I | E | I | M | Z | M | E | S | C | K | B | N |
| S | Z | O | G | Q | O | Y | L | S | P | O | T | E | U | E |
| D | N | O | O | T | Z | I | T | F | N | A | J | E | Q | R |
| W | J | N | I | I | M | I | T | T | Z | B | T | L | N | S |
| F | O | O | S | M | O | S | A | Y | O | X | Y | H | K | H |
| G | N | U | K | N | P | C | A | U | D | C | O | W | Y | I |
| J | Z | O | F | W | T | X | J | E | S | Q | L | L | L | P |
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