Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| O | Q | H | Q | C | L | I | S | T | E | N | G | X | B | J |
| K | U | N | O | T | P | B | Q | F | E | T | C | B | N | K |
| N | F | Z | B | G | E | I | U | X | F | L | F | O | O | G |
| T | A | K | E | O | W | N | E | R | S | H | I | P | I | D |
| J | Q | Q | N | H | V | O | O | V | U | T | F | M | T | R |
| P | E | H | Q | D | E | M | Y | I | O | K | D | S | S | V |
| Q | M | Y | M | C | J | B | G | M | T | J | D | R | E | F |
| T | U | K | E | L | N | U | E | P | Z | U | Y | C | U | L |
| P | S | I | O | C | K | L | M | P | V | M | L | I | Q | X |
| N | S | Q | M | B | O | W | P | N | A | H | C | O | K | A |
| M | A | W | V | R | Y | N | A | Y | K | T | Q | L | S | C |
| R | T | G | T | W | V | G | T | Y | D | K | I | C | A | W |
| N | N | N | E | A | S | B | H | A | F | D | P | E | K | A |
| I | O | P | T | H | U | V | Y | A | C | L | S | C | N | K |
| C | D | O | N | T | P | A | N | I | C | T | U | B | J | T |
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