Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| J | H | M | R | C | X | A | R | O | M | T | U | Q | O | C |
| J | I | C | W | L | E | M | U | S | S | A | T | N | O | D |
| U | B | B | A | P | R | Y | G | I | V | D | B | N | F | O |
| N | R | S | O | L | U | T | I | O | N | T | T | A | E | N |
| V | X | I | B | E | A | A | R | I | Q | R | Q | L | K | T |
| A | S | K | Q | U | E | S | T | I | O | N | I | E | Y | P |
| W | K | Y | T | Z | J | Y | B | L | I | M | J | M | I | A |
| T | A | K | E | O | W | N | E | R | S | H | I | P | A | N |
| H | Y | M | R | W | M | M | P | C | V | D | A | A | F | I |
| B | F | H | F | K | O | Z | A | F | O | F | K | T | A | C |
| D | C | H | P | T | G | S | T | W | O | N | M | H | X | C |
| E | Z | O | I | I | K | K | I | Y | V | O | T | Y | A | T |
| A | G | O | A | P | A | Z | E | C | J | C | Q | A | W | N |
| W | N | F | K | I | X | Y | N | I | O | W | A | X | C | K |
| V | N | E | T | S | I | L | T | I | R | R | U | V | K | T |
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