Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | P | S | F | T | C | I | N | A | P | T | N | O | D | C |
| Y | N | I | N | H | C | N | I | Q | C | S | K | S | O | I |
| W | M | E | H | E | P | A | U | M | Y | R | Q | N | N | E |
| D | B | N | I | S | T | B | T | Z | K | W | T | T | T | M |
| X | C | E | O | T | R | S | R | N | Y | R | B | B | A | C |
| O | I | A | W | I | A | E | I | H | O | C | S | D | S | G |
| Q | A | D | C | E | T | P | N | L | M | C | K | Z | S | Y |
| T | E | J | D | B | I | S | E | W | C | T | E | Z | U | O |
| S | J | O | Y | Y | J | M | E | B | O | S | S | Y | M | U |
| T | M | T | A | Q | O | I | M | U | T | E | S | U | E | I |
| C | B | A | A | T | Y | L | P | D | Q | K | K | O | E | K |
| W | M | W | I | A | Z | E | A | V | R | K | J | A | C | J |
| K | W | O | F | N | O | I | T | U | L | O | S | B | T | C |
| A | N | H | N | U | Y | P | H | Y | U | S | H | A | Q | Z |
| N | I | W | O | U | F | G | Y | U | H | C | H | O | H | Y |
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