Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| V | C | A | U | C | S | O | L | U | T | I | O | N | Z | M |
| X | N | T | H | C | I | N | A | P | T | N | O | D | M | M |
| I | M | O | A | S | K | Q | U | E | S | T | I | O | N | D |
| U | D | F | I | K | T | D | H | B | M | X | O | N | J | Q |
| U | Z | H | K | T | E | N | A | A | I | G | Z | T | Z | L |
| T | V | Y | M | Y | O | O | E | W | L | O | G | A | J | M |
| C | P | T | H | Y | A | M | W | I | E | B | Y | S | E | N |
| A | Y | H | T | A | P | M | E | N | T | E | X | S | P | N |
| T | P | B | D | D | D | B | L | L | E | A | K | U | I | U |
| N | L | G | Q | I | Q | J | Z | I | O | R | P | M | N | U |
| O | G | S | W | O | P | Y | S | S | P | R | S | E | R | A |
| C | K | M | H | T | M | K | L | T | F | L | T | H | B | U |
| E | C | O | F | K | K | T | A | E | P | L | U | N | I | O |
| Y | S | P | M | N | K | Z | N | N | W | Z | C | B | O | P |
| E | A | E | C | H | O | R | A | I | F | J | A | R | Z | C |
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