Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | K | R | N | O | I | T | S | E | U | Q | K | S | A |
| D | O | O | Q | Q | M | Q | A | U | I | B | J | I | O | U |
| V | N | N | N | S | U | I | K | C | V | D | K | A | L | X |
| I | T | F | T | T | G | R | E | Y | I | O | J | U | U | V |
| E | A | F | M | R | P | I | O | M | P | S | Y | B | T | E |
| F | S | S | O | C | O | A | W | Y | P | K | M | W | I | Y |
| E | S | E | V | L | H | L | N | B | U | A | O | E | O | E |
| P | U | U | P | I | I | Y | E | I | U | H | T | R | N | C |
| R | M | S | D | S | V | P | R | M | C | M | Q | H | N | O |
| L | E | L | T | Q | A | H | S | H | O | H | H | R | Y | N |
| I | H | E | X | T | K | M | H | I | M | T | U | Q | X | T |
| A | N | V | I | C | I | Y | I | A | H | J | I | I | O | A |
| G | Y | E | T | L | P | F | P | E | I | P | Q | O | O | C |
| J | N | L | E | R | N | R | R | U | G | Y | S | I | N | T |
| T | M | T | O | Y | V | X | I | Z | D | X | P | B | N | L |
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