Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | K | V | C | B | M | T | X | N | R | N | N | E | D |
| P | O | K | M | A | E | N | N | G | O | H | C | M | E | Y |
| I | N | N | I | N | E | E | E | L | I | D | I | U | R | R |
| H | T | L | T | L | Y | T | I | F | T | J | N | U | J | X |
| S | A | W | I | R | J | S | T | F | U | Y | A | V | F | M |
| R | S | M | C | A | O | I | A | J | L | U | P | D | P | W |
| E | S | J | B | M | E | L | P | L | O | E | T | W | T | R |
| N | U | S | O | A | X | P | E | N | S | L | N | Z | I | L |
| W | M | U | V | K | P | D | B | M | C | P | O | H | H | Z |
| O | E | M | P | A | T | H | Y | P | O | F | D | N | B | O |
| E | Y | E | C | O | N | T | A | C | T | T | M | A | W | R |
| K | K | P | D | Q | N | R | K | E | T | G | I | V | P | R |
| A | S | K | Q | U | E | S | T | I | O | N | U | O | L | X |
| T | H | V | A | C | M | B | N | D | H | K | A | I | N | Y |
| L | I | K | V | Z | S | C | P | G | C | Q | X | E | W | O |
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