Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | U | L | P | M | Y | O | E | Z | W | I | U | Q | C | T |
| D | O | N | T | A | S | S | U | M | E | J | N | K | A | H |
| O | Q | N | S | L | T | G | Z | Y | U | E | H | K | S | K |
| N | Y | X | T | J | B | B | E | H | T | I | E | U | K | N |
| T | A | K | T | R | Y | C | L | S | A | O | O | V | Q | O |
| P | W | Z | Z | R | O | M | I | Z | W | C | J | L | U | I |
| A | L | D | S | N | N | L | B | N | D | M | N | J | E | T |
| N | Y | H | T | A | P | M | E | J | P | O | E | U | S | U |
| I | L | A | P | X | F | R | P | M | B | Z | A | G | T | L |
| C | C | T | O | O | S | G | A | J | O | G | B | G | I | O |
| T | F | A | J | H | Q | M | T | O | U | T | Z | K | O | S |
| E | T | B | I | G | H | Z | I | C | F | D | I | I | N | V |
| A | G | P | J | T | Q | Z | E | L | I | K | R | O | G | I |
| Q | Y | U | I | F | C | H | N | H | E | C | O | T | N | T |
| H | M | V | V | X | P | M | T | P | C | L | I | O | A | B |
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