Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| O | F | K | U | U | E | U | E | C | Y | W | K | D | Q | E |
| O | C | M | V | C | Y | L | O | O | U | E | N | P | N | Z |
| D | N | N | E | W | O | L | I | L | B | T | I | O | V | Y |
| D | O | N | T | A | S | S | U | M | E | H | I | S | M | N |
| O | I | N | O | I | T | U | L | O | S | T | J | J | T | U |
| N | T | U | Y | P | F | B | U | R | O | N | N | O | D | N |
| T | S | P | V | X | J | E | E | M | P | A | T | H | Y | E |
| P | E | G | H | E | T | N | E | P | F | Z | E | X | C | T |
| A | U | D | X | P | W | L | Z | K | A | P | X | C | L | S |
| N | Q | F | J | O | O | N | H | O | B | T | L | Z | J | I |
| I | K | G | E | R | Q | I | K | F | K | M | I | T | I | L |
| C | S | K | T | Y | C | A | W | S | N | T | E | E | G | U |
| D | A | N | I | N | N | K | W | R | A | W | K | P | N | F |
| T | O | I | J | E | Y | E | C | O | N | T | A | C | T | T |
| C | K | J | W | C | U | F | W | J | S | F | G | K | H | O |
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