Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Y | D | T | B | Z | U | Q | T | V | E | W | K | I | D | C |
| H | N | C | E | C | J | C | A | N | L | R | A | C | O | W |
| I | Q | Q | S | E | W | Y | K | E | P | V | E | N | N | A |
| F | N | V | B | B | I | I | E | T | Q | N | T | O | T | Z |
| D | Y | I | R | C | I | N | O | S | J | R | G | I | A | N |
| J | J | D | B | N | C | F | W | I | O | X | E | T | S | O |
| N | I | P | L | X | F | F | N | L | E | L | E | U | S | I |
| T | N | E | I | T | A | P | E | B | I | D | N | L | U | T |
| W | S | N | R | F | N | M | R | M | K | P | Z | O | M | S |
| D | B | Y | V | Q | O | B | S | K | P | I | A | S | E | E |
| Z | Z | Q | E | T | T | I | H | X | S | A | C | T | T | U |
| U | H | Y | I | O | Q | U | I | D | N | X | T | W | B | Q |
| H | K | O | N | X | Q | Y | P | X | L | F | E | H | S | K |
| P | N | D | O | N | T | P | A | N | I | C | C | K | Y | S |
| Z | E | Y | E | C | O | N | T | A | C | T | V | T | H | A |
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