Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | Y | K | D | A | A | Y | M | V | S | R | R | G | L | C |
| W | N | R | N | S | E | M | U | S | S | A | T | N | O | D |
| P | N | E | P | E | R | L | M | Z | T | Q | F | N | O | L |
| I | Y | Y | I | I | T | I | Y | C | L | N | T | N | Y | P |
| H | O | H | G | T | L | S | A | J | O | R | T | U | X | E |
| S | Y | T | E | E | A | T | I | I | O | P | A | O | F | S |
| R | X | A | X | E | N | P | T | L | A | F | T | J | W | O |
| E | O | P | W | O | H | S | E | N | F | X | V | F | T | G |
| N | Y | M | C | F | E | M | I | B | Y | K | D | B | P | W |
| W | F | E | D | U | O | C | Y | L | P | V | P | U | W | E |
| O | Y | C | Q | T | P | S | Z | N | V | A | R | V | B | Q |
| E | S | K | I | D | H | D | O | D | C | N | E | F | S | G |
| K | S | O | L | U | T | I | O | N | F | B | T | Z | R | T |
| A | N | J | A | O | T | W | Y | G | K | R | O | Z | E | D |
| T | C | U | W | B | T | Z | N | Y | Q | X | R | N | Q | P |
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