Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Y | T | V | D | J | V | P | T | N | R | O | D | R | G | N |
| Y | A | S | K | Q | U | E | S | T | I | O | N | E | N | E |
| C | K | E | K | R | X | V | I | E | H | V | P | O | T | Q |
| F | E | Y | E | C | O | N | T | A | C | T | I | V | O | J |
| M | O | M | M | R | W | A | H | R | E | T | U | K | C | Y |
| C | W | S | P | P | L | E | D | N | O | V | O | M | I | N |
| I | N | I | A | B | T | B | X | M | I | C | H | H | N | I |
| N | E | E | T | U | R | S | E | B | A | N | I | O | W | W |
| A | R | H | H | A | X | L | W | P | D | S | I | Z | K | S |
| P | S | Q | Y | Y | O | E | I | Q | A | T | J | W | U | V |
| T | H | G | V | R | J | L | Z | S | U | T | O | B | F | K |
| N | I | U | T | X | T | I | B | L | T | M | I | Q | R | S |
| O | P | N | K | M | I | M | O | T | E | E | R | E | N | V |
| D | O | N | T | A | S | S | U | M | E | F | N | I | N | N |
| C | O | I | M | R | S | Z | O | I | M | E | R | S | D | T |
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