Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | L | P | I | H | S | R | E | N | W | O | E | K | A | T |
| C | L | M | K | M | F | M | A | W | K | Y | Q | S | N | T |
| E | J | C | I | M | P | U | E | R | E | R | K | O | L | T |
| O | N | L | G | A | X | W | P | C | C | Q | I | L | N | V |
| G | E | E | T | V | C | T | O | H | U | T | O | U | A | C |
| C | J | H | T | M | J | N | J | E | O | D | G | T | S | D |
| I | Y | I | B | S | T | B | S | M | P | Z | N | I | X | C |
| N | W | C | F | A | I | T | E | M | Q | U | D | O | T | O |
| A | J | O | C | U | I | L | N | P | E | H | Y | N | J | K |
| P | K | T | G | O | O | M | M | C | A | W | G | L | Z | D |
| T | H | U | N | R | M | Q | I | I | X | T | W | O | L | Z |
| N | Z | F | T | G | I | O | Z | T | A | A | I | N | Y | M |
| O | B | N | W | B | U | T | K | V | Q | W | Q | E | H | C |
| D | O | N | T | A | S | S | U | M | E | O | E | P | N | B |
| C | D | P | K | V | P | K | H | I | Y | R | A | X | S | T |
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