Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | M | A | I | C | K | T | E | Z | Q | M | T | G | R | T |
| D | O | N | T | A | S | S | U | M | E | P | N | S | N | T |
| O | P | N | D | H | I | M | O | P | L | E | Y | E | M | S |
| N | N | I | T | D | A | I | K | L | T | R | I | M | Z | I |
| T | W | E | H | R | C | L | V | S | U | T | U | C | K | N |
| P | L | Y | U | S | O | E | I | O | A | T | B | N | L | I |
| A | X | D | H | S | R | L | L | P | F | L | I | G | U | F |
| N | L | X | M | T | S | E | E | N | E | X | U | O | K | K |
| I | Y | F | Z | H | A | B | N | M | F | N | O | P | N | R |
| C | D | I | Z | J | Q | P | C | W | O | D | C | W | U | E |
| P | B | T | P | I | V | V | M | K | O | T | R | H | Q | G |
| A | T | C | A | T | N | O | C | E | Y | E | I | F | J | S |
| Q | V | T | M | B | L | V | P | M | U | G | K | O | Q | U |
| N | P | N | O | I | T | S | E | U | Q | K | S | A | N | Y |
| F | X | R | V | G | D | N | S | H | H | T | D | N | T | B |
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