Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | K | V | E | K | Q | C | T | T | E | L | X | L | E | S |
| G | Y | B | G | R | G | B | N | R | H | L | D | Y | N | X |
| A | L | H | F | P | P | V | E | B | T | D | I | O | T | T |
| G | N | C | T | A | T | V | I | V | W | F | I | M | A | X |
| M | D | E | B | A | H | U | T | L | P | T | I | K | S | B |
| I | E | O | T | I | P | F | A | I | O | M | E | S | K | F |
| G | M | A | N | S | F | M | P | M | W | O | Y | O | Q | S |
| P | U | Y | L | T | I | W | E | E | W | F | E | L | U | T |
| G | S | P | D | N | P | L | B | N | O | N | C | U | E | N |
| S | S | D | Q | V | O | A | E | A | A | R | O | T | S | L |
| R | A | X | S | R | R | R | N | W | C | Y | N | I | T | G |
| L | T | I | T | S | S | S | S | I | N | A | T | O | I | D |
| I | N | N | X | H | W | N | W | J | C | P | A | N | O | X |
| A | O | L | I | D | S | K | J | M | J | Z | C | Y | N | I |
| C | D | P | K | R | W | C | O | D | N | U | T | J | D | N |
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