Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| J | A | H | C | G | F | M | T | I | G | I | G | A | T | Q |
| W | Y | D | T | C | A | T | N | O | C | E | Y | E | N | O |
| O | X | H | U | M | M | L | E | U | L | X | K | O | I | R |
| M | W | E | T | R | I | I | I | H | Y | P | I | A | A | X |
| Q | H | Z | I | A | Q | K | T | F | S | T | P | H | B | W |
| P | O | P | V | S | P | Z | A | M | O | S | D | P | A | B |
| N | W | L | J | P | Q | M | P | M | H | F | G | Y | D | I |
| T | A | K | E | O | W | N | E | R | S | H | I | P | O | W |
| V | Y | Z | K | R | D | L | B | M | C | D | S | S | N | C |
| P | V | P | M | G | O | S | I | E | Q | H | B | U | T | F |
| T | A | C | C | R | S | L | V | S | F | G | I | C | P | C |
| R | W | S | T | C | E | I | P | D | T | B | E | T | A | X |
| T | S | N | O | I | T | U | L | O | S | E | T | S | N | R |
| D | O | N | T | A | S | S | U | M | E | E | N | J | I | B |
| C | A | S | K | Q | U | E | S | T | I | O | N | Y | C | Z |
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