Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | A | I | N | C | L |
| B | O | V | S | O | W | Z | N | O | I | T | U | L | O | S |
| P | N | N | O | P | N | I | R | G | G | V | H | X | A | L |
| I | T | P | T | J | E | I | K | U | X | A | D | O | Y | L |
| H | A | M | Q | R | S | U | S | Q | Y | Z | G | W | G | U |
| S | S | M | X | B | O | Y | J | A | J | H | T | V | H | D |
| R | S | M | U | M | H | L | I | S | T | E | N | G | D | F |
| E | U | V | I | T | C | B | E | P | A | T | I | E | N | T |
| N | M | K | A | L | I | C | G | M | K | N | G | E | C | Y |
| W | E | P | I | M | E | O | Y | H | O | R | Z | O | C | Y |
| O | M | M | P | A | O | N | W | Q | B | T | K | X | Z | V |
| E | Y | E | C | O | N | T | A | C | T | Z | I | S | I | X |
| K | S | W | F | N | Q | C | C | E | A | H | Z | O | L | W |
| A | S | K | Q | U | E | S | T | I | O | N | E | Y | N | U |
| T | D | E | S | A | O | R | S | F | L | Z | C | P | U | C |
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