Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| V | U | Y | Y | W | S | C | E | E | P | G | H | M | B | S |
| P | A | E | Q | N | I | L | Y | X | S | Y | R | G | N | V |
| H | I | N | C | N | I | P | F | Q | T | J | H | O | G | V |
| C | E | H | O | M | D | H | A | Y | T | Y | I | S | L | G |
| Z | K | H | S | I | U | O | R | J | D | T | N | O | N | G |
| J | E | T | O | R | T | B | G | L | O | U | N | L | H | X |
| C | M | Y | J | E | E | S | E | M | P | Q | M | U | J | X |
| B | U | B | E | X | I | N | E | P | C | M | P | T | A | E |
| O | S | E | M | C | Q | L | W | U | A | D | D | I | J | N |
| Y | S | K | P | Q | O | S | I | O | Q | T | Y | O | F | O |
| K | A | N | A | R | D | N | M | S | E | K | I | N | Z | Z |
| V | T | B | T | Z | D | Q | T | Q | T | K | S | E | W | R |
| F | N | N | H | S | R | N | O | A | K | E | A | A | N | F |
| F | O | X | Y | U | C | O | F | F | C | U | N | T | P | T |
| C | D | O | N | T | P | A | N | I | C | T | A | I | W | D |
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