Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| N | Q | R | U | G | X | M | G | B | H | E | G | U | B | C |
| T | Y | A | N | H | E | M | U | S | S | A | T | N | O | D |
| O | L | H | T | E | U | Z | O | O | D | G | Z | N | T | O |
| E | B | K | T | Y | T | U | R | Q | Y | X | T | Q | A | N |
| W | D | Y | M | A | E | S | N | J | W | R | U | S | K | T |
| P | J | E | P | D | P | O | I | J | O | I | K | K | E | P |
| S | D | Q | D | T | I | M | I | L | I | Q | N | Y | O | A |
| T | N | E | I | T | A | P | E | B | U | J | E | I | W | N |
| Z | Y | M | U | R | L | M | U | E | B | C | F | R | N | I |
| F | M | L | Q | L | O | R | S | U | O | Q | S | D | E | C |
| Y | O | Y | F | T | O | T | H | N | W | P | P | A | R | W |
| S | B | N | I | J | I | G | T | V | E | L | I | M | S | N |
| A | T | O | Z | O | Y | A | K | G | I | D | A | G | H | Q |
| X | N | Z | N | X | C | G | V | E | W | F | D | K | I | D |
| I | Z | R | H | T | Q | V | T | Y | U | J | O | C | P | W |
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